1. Who We Are

DPLHost ("DPLHost," "we," "us," or "our") operates the website https://dplhost.com. We are a web hosting and digital services provider based in Ontario, Canada.

Your privacy is important to us, and this Privacy Policy explains how we collect, use, protect, and disclose personal information in compliance with applicable Canadian privacy laws, including PIPEDA, and where applicable, international data protection regulations.

2. Information We Collect

2.1 Information You Provide

We may collect personal information when you:

• Create an account
• Purchase hosting or related services
• Contact support or sales
• Leave comments on our website

This may include:

• Name
• Email address
• Billing address
• Payment information (processed securely by third-party payment providers)
• IP address
• Account credentials

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and timestamps

This information is used for security, analytics, fraud prevention, and service improvement.

3. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor's IP address, and browser user agent string to help with spam detection.

An anonymized hash of your email address may be sent to the Gravatar service. The Gravatar privacy policy can be reviewed on their website. Once approved, your profile picture may be publicly visible with your comment.

4. Media Uploads

If you upload images to DPLHost.com, you should avoid including embedded location data (EXIF GPS). Visitors may download and extract such data from publicly accessible images.

5. Cookies Policy

5.1 What Are Cookies

Cookies are small files stored on your device that help websites function properly and improve user experience.

5.2 How We Use Cookies

DPLHost uses cookies for:

• Authentication and login sessions
• Remembering user preferences
• Security monitoring
• Performance and analytics

Specific cookies include:

• Comment cookies (stored for one year if opted-in)
• Temporary login cookies
• Login session cookies (2 days or 2 weeks if "Remember Me" is selected)
• Screen preference cookies (1 year)
• Post-editing cookies (1 day)

5.3 Managing Cookies

You may disable cookies via your browser settings. However, disabling essential cookies may affect site functionality, including client area access and billing systems.

6. Embedded Content from Other Websites

Articles or pages may include embedded content (videos, images, articles, etc.). Embedded content behaves as if you visited the originating website, which may:

• Collect data about you
• Use cookies
• Track interaction

DPLHost is not responsible for third-party websites or their privacy practices.

7. How We Use Your Information

We use collected data to:

• Provide and manage hosting services
• Process payments and invoices
• Improve website functionality
• Communicate service updates
• Prevent fraud and abuse
• Comply with legal obligations

8. Data Sharing & Disclosure

We do not sell personal data.

Your data may be shared only with:

• Trusted service providers (payment processors, security tools)
• Legal authorities, when required by law
• Spam detection and security systems

If you request a password reset, your IP address may be included in the reset email.

9. Data Retention

• Comments and metadata are retained indefinitely
• Billing records are retained as required by Canadian law
• Users may request deletion of personal data unless retention is legally required

10. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion
• Withdraw consent where applicable

Requests can be made by contacting support@dplhost.com.

11. Where Your Data Is Sent

Visitor comments may be processed through automated spam detection services. Data may be stored on secure servers located in Canada or other jurisdictions with appropriate safeguards.

12. Security

We use industry-standard security measures, including:

• SSL encryption
• Firewalls
• Access controls
• Regular monitoring

However, no system is 100% secure, and DPLHost cannot guarantee absolute security.

13. Limitation of Liability

To the fullest extent permitted by law:

• DPLHost shall not be liable for indirect, incidental, or consequential damages
• Use of our services is at your own risk
• We are not responsible for data loss caused by user actions, third-party software, or force majeure events

Terms of Use

By accessing or using DPLHost.com, you agree to these Terms.

• Services are for lawful purposes only
• Users are responsible for securing their own accounts and content
• We provide a 99.9% uptime target, not a guarantee
• SLA credits may be issued at our sole discretion
• We may suspend or terminate accounts that threaten system stability or violate policies

Acceptable Use Policy (AUP)

You may not use DPLHost services to:

• Host illegal content
• Send spam or phishing emails
• Launch DDoS attacks
• Distribute malware
• Abuse server resources
• Host prohibited adult content under Canadian or international law

Violation may result in immediate suspension or termination without refund.

Payment & Refund Policy

• All prices are in Canadian Dollars (CAD)
• Billing is recurring (monthly or annually)
• 30-day money-back guarantee on hosting plans only
• Domain registrations are non-refundable
• Late payments may result in suspension
• Refunds are processed within 5–10 business days

DMCA Policy

DPLHost respects intellectual property rights.

To submit a DMCA notice, email dmca@dplhost.com with:

• Identification of copyrighted work
• URL of infringing material
• Your contact details
• A good-faith statement

We comply promptly with valid legal notices.

Governing Law & Jurisdiction

These policies are governed by the laws of Ontario, Canada.

Any disputes shall be resolved exclusively in Ontario courts.

Contact Us

• Support: support@dplhost.com (24/7)
• Sales: sales@dplhost.com
• Emergency Tickets: ticket@dplhost.com